Taking Control through Transparency
At Hence, we don’t think the status quo is acceptable. Businesses will do better if they have the right partners and they will fail if they don’t. Firms will pay mediocre providers too much money if they can’t tell good from bad. Companies will fall victim to marketing ploys and relationship politics if they don’t strive for control through transparency.
Yet we know it is possible to shine the light on your provider relationships, pick the right partners for growth and ensure you work in lockstep to meet your critical business outcomes. So, we created Hence, our data-driven platform, to empower you to take control of your provider relationships.
Hence makes sense of your disparate data and makes it easy – perhaps even fun – for your colleagues to leave quick notes and reviews about your providers in a confidential space just for your own companies’ use.
After a few weeks of running the system, companies typically identify providers that are charging them retainers but providing middling service as well as those who are slow to engage, and those who engage in a culturally unfit way.
Users of Hence then take actions that save money and drive value immediately.
They cut low performing providers and deepen their relationships with high performing ones; they deliver feedback that leads to refunds and cost reductions for the worst providers and an acceleration of impact for the best; and they show up to negotiations with detailed information about their providers and themselves, enabling them to obtain better deals and more aligned partnerships.
With Hence, gone are the days when a professional service firm can fool you into thinking they are an excellent choice when you could have known better. And with that, gone is one of the last opaque corners of the economy.